terms and conditions.

/利用規約

Your jewellery is warranted for a duration of one year from the original date of collection.

It is expected that the jewellery will be used for its intended purpose and has not been tampered with, exposed to extreme conditions, neglected, involved in accidents, or subjected to abuse.

Your utilization of the Website for booking a class or any other purposes signifies your agreement to adhere to and be bound by the following Terms and Conditions and Privacy Policy of the Website. By acknowledging the use of the Website, which is hereby incorporated by reference, along with any other notices posted on the Website, you agree to abide by all applicable laws and regulations.

These are the terms and conditions governing the supply of KOBO Jewellery products to you. It is your responsibility to carefully read and understand these terms before submitting your order to us. These terms provide essential information on how KOBO Jewellery provides products to you, resolves transaction issues, and other pertinent details. KOBO Jewellery reserves the right to amend, change, or terminate the contract at our discretion. If you disagree with any term in these Terms and Conditions or Privacy Policy, please refrain from placing any orders through the Website.

Bookings:

All orders are subject to written acceptance by KOBO Jewellery. It is your responsibility to ensure that the information displayed in your checkout list accurately reflects your selection before confirming your order. Upon confirmation, the booking will be sent to KOBO Jewellery for processing, and you will receive a confirmation email. In cases where email confirmation is deemed insufficient, KOBO Jewellery reserves the right to request verbal confirmation of orders.

Confirmation of Bookings:

To process a booking, you must select the desired time slot and click the “checkout” button. Before proceeding to checkout, it is mandatory to verify the accuracy of the provided information and make necessary corrections. A $100 deposit is required upon booking. Failure to show up for a class may result in forfeiture of future booking privileges, with no refund of the deposit. After placing an order, you will receive an auto-generated confirmation email acknowledging your appointment. Changes to bookings can be made via email once, with an auto-generated reminder email sent a day prior to your appointment. All bookings are subject to acceptance by us. Repeated class cancellations may lead to difficulty in future bookings. Rescheduling of class should be made at least one day before the class. KOBO Jewellery will not be liable for negligence resulting in missed classes.

Rescheduling:

In the event of a need to postpone your class, the rescheduled class should be completed within 30 days. Deposits will not be refunded if the class is not completed within the stipulated duration.

Final Products:

Our logo, “工房,” will be imprinted on our products for warranty purposes, and removal of the logo is prohibited. Images of the products on our Website are for illustrative purposes only. While efforts have been made to accurately display colors, we cannot guarantee that a device’s display accurately reflects product colors. If you have any product-related inquiries, please contact us via email. As our head atelier is based in Japan, your jewellery may need to be sent back for advanced polishing or repair. You may fill out the item enquiry form available on the Website’s booking page. Orders are intended for personal use only, and commercial use is excluded. KOBO Jewellery reserves the right to cancel any order if you have been involved in a dispute concerning a prior order, or if there are reasonable grounds to suspect a violation of these Terms and Conditions, fraudulent activities, or unauthorized commercial use of purchased products.

Prices and Payment:

KOBO Jewellery product prices are indicated in local currency (SGD) inclusive of local tax (GST) based on regulations. Prices exclude shipping costs, if any. KOBO Jewellery reserves the right to modify product prices on the Website at any time without prior notice. You will be charged the prices displayed on the Website upon attending the class. You are responsible for the costs incurred when using distance communication means to place an order with us. KOBO Jewellery reserves the right to correct errors or inaccuracies on the Website or cancel orders if any such information is inaccurate. We accept payment via Visa, MasterCard, and American Express credit and debit cards, payable in local currency (SGD) inclusive of respective local tax (GST) based on regulations.

Strict No Return Policy:

We do not accept refund requests for any products purchased at KOBOjewellery. If you wish to return a product for any reason, please contact us via email. Our Customer Service will respond within 1-3 working days.

Repairs:

For repair inquiries, please contact our Concierge Service via phone, WhatsApp, or email through the “Contact Us” section of the Website.

Authenticity Guarantee:

KOBO Jewellery guarantees the authenticity of all products purchased and crafted with us.

Safety:

Customers are responsible for their safety during workshops. Misuse of tools is prohibited. Instructors are professionally trained and will conduct classes with safety precautions.

Workshop Care:

Please only use tools on the provided materials. Vandalism will not be tolerated and may result in fines.

Liability:

We are not liable for any delay or failure of performance of our obligations under these Terms and Conditions arising from causes beyond our reasonable control.

Waiver:

Our failure to enforce immediate compliance with these terms or delay in taking steps against violations does not waive our right to enforce such provisions at a later time.

Severance:

If any provision of these Terms and Conditions is found to be invalid, the remaining provisions remain valid and enforceable.

Changes to Terms & Conditions:

We reserve the right to change these Terms and Conditions. Please review them before placing an order.