terms and conditions.

These are the terms and conditions governing the supply of KOBO Jewellery products to you. It is your responsibility to carefully read and understand these terms before submitting your order to us.

These terms provide essential information on how KOBO Jewellery provides products to you, resolves transaction issues, and other pertinent details. KOBO Jewellery reserves the right to amend, change, or terminate the contract at our discretion.

If you disagree with any term in these Terms and Conditions or Privacy Policy, please refrain from placing any orders through the Website.

Studio Matters

Kindly note that our studio operates exclusively on an appointment basis.

As our staff may occasionally be out running errands, we kindly ask that you always schedule a session with us to avoid any inconvenience or wasted trips.

Our studio is open from Wednesday to Sunday (10am–1pm and 2pm–7pm). While we aim to respond to all enquiries promptly, please note that replies may take up to 3 working days, especially during ongoing workshops or outside operating hours.

You can find us nestled in the heart of Chinatown at 277 New Bridge Road #03-01, Singapore 088751.

Conveniently located, we are just a quick 5-minute walk from Exit A at Chinatown Station or Exit 4 at Outram Park Station. If you are driving, the nearest carpark is by Keong Saik Road or Oriental Plaza.

A 15-mins grace period is provided. Arrivals later than 20-mins may result in the session being rescheduled, with the $100 deposit forfeited.

  • Silver workshops: Up to 2 hrs
  • Gold workshops: 2–3 hrs (depending on the item created)
  • Group sessions: 2.5–3 hrs (depending on the item created)

For group sessions, participants are encouraged to plan designs in advance. To ensure efficiency, groups are advised to create the same type of jewellery, as different pieces require distinct tools and techniques.

Participants are expected to handle tools and the workshop space with care. Repair or replacement fees may apply for any damage incurred. KOBO is not liable for injuries resulting from improper use of tools contrary to provided instructions.

We are committed to fostering a positive and respectful environment. Participants are kindly requested to treat our staff and workspace with the same courtesy and consideration.

Booking Policies

We are excited to guide you through the process of booking your creative journey with us. Here’s everything you need to know about booking your class:

All bookings require a non-refundable deposit of $100 (standard workshops) or $350 (bridal workshops).  We understand plans may change, and offer a one-time rescheduling option if notified at least 3 days in advance.

Our studio accommodates up to 6 participants. A $250 surcharge applies for a private session and group session with more than 4 pax. For groups of 3 or more attendees, please make 2 separate bookings.

The booking system displays an estimated amount that may not reflect the final price. The total payable amount will be confirmed during the workshop.

Jewellery Care & Warranty

All jewellery is engraved with the 工房 logo and material stamps (K18 or Pt950) to certify authenticity.

Engagement rings also include the carat size for gemstone authentication.

All KOBO jewellery includes a 1-year warranty from the date of collection, covering craftsmanship and material defects under proper usage. The warranty includes:

  • 1 complimentary resizing (within ±2 size, subject to jewellery’s design)
  • Complimentary polishing (recommended annually or every two years)
  • Setting of loose gems, provided the original stones are returned

Please note, this warranty excludes normal wear and tear and is void in cases of loss, theft, improper use, negligence, or unauthorized repair attempts.

  • Gold / Platinum: After the 1-year warranty period, resizing or adjustments may incur a fee of  $100–200, especially if refinement by our Japan Atelier is needed.
  • Silver: Resizing and adjustments for silver pieces may incur a fee of $30-50, assessed on a case-by-case basis depending on complexity.
  • All gemstones presented or reserved are intended to be set into jewellery crafted by KOBO, and are available based on a first-come, first-served basis.
  • Loose gemstones are not sold independently, and we do not work with third-party stones.
  • We offer naturally sourced diamonds and gemstones. All diamonds come with CGL certification (Central Gem Laboratory, Japan) upon collection, including:
      • Carat weight, Cut, Colour  and Clarity (the 4Cs)
      • Measurements and proportions
      • Additional characteristics, such as fluorescence

Gemstones warranty: Applies to loose prongs or settings due to craftsmanship defects (not caused by external damage). Excludes loss or breakage resulting from impact or mishandling.

To maintain your jewellery, we recommend the following:

  • Store separately in a clean, dry place to prevent scratches and tarnishing
  • Avoid exposure to chemicals such as perfumes, lotions, cleaning agents, and chlorine
  • Remove jewellery before swimming, or engaging in physical activit
  • Clean gently with a soft polishing cloth, avoid abrasive materials and harsh cleaning solutions

Complimentary Bridal Viewing

Bridal viewing attendees will receive a complimentary secret stone, which is not redeemable for cash value.

This promotion is not valid in conjunction with any other ongoing promotions.

Service Agreements

KOBO Jewellery guarantees the authenticity of all products purchased and crafted with us.

We are not liable for any delay or failure of performance of our obligations under these Terms and Conditions arising from causes beyond our reasonable control.

Our failure to enforce immediate compliance with these terms or delay in taking steps against violations does not waive our right to enforce such provisions at a later time.

If any provision of these Terms and Conditions is found ton be invalid, the remaining provisions remain valid and enforceable.

We reserve the right to change these Terms and Conditions. Please review them before placing an order.

© 2021 HYNT Pte Ltd. All rights reserved. These Terms and Conditions are effective as of June 1, 2021.

Please feel free to contact us for other inquires.