terms and conditions.
利用規約
These are the terms and conditions governing the supply of KOBO Jewellery products to you. It is your responsibility to carefully read and understand these terms before submitting your order to us.
These terms provide essential information on how KOBO Jewellery provides products to you, resolves transaction issues, and other pertinent details. KOBO Jewellery reserves the right to amend, change, or terminate the contract at our discretion.
If you disagree with any term in these Terms and Conditions or Privacy Policy, please refrain from placing any orders through the Website.
Studio Matters
Kindly note that our studio operates exclusively on an appointment basis.
As our staff may occasionally be out running errands, we kindly ask that you always schedule a session with us to avoid any inconvenience or wasted trips.
Our studio is open from Wednesday to Sunday (10am–1pm and 2pm–7pm). While we aim to respond to all enquiries promptly, please note that replies may take up to 3 working days, especially during ongoing workshops or outside operating hours.
You can find us nestled in the heart of Chinatown at 277 New Bridge Road #03-01, Singapore 088751.
Conveniently located, we are just a quick 5-minute walk from Exit A at Chinatown Station or Exit 4 at Outram Park Station. If you are driving, the nearest carpark is by Keong Saik Road or Oriental Plaza.
A 15-mins grace period is provided. Arrivals later than 20-mins may result in the session being rescheduled, with the $100 deposit forfeited.
- Silver workshops: Up to 2 hrs
- Gold workshops: 2–3 hrs (depending on the item created)
- Group sessions: 2.5–3 hrs (depending on the item created)
For group sessions, participants are encouraged to plan designs in advance. To ensure efficiency, groups are advised to create the same type of jewellery, as different pieces require distinct tools and techniques.
Participants are expected to handle tools and the workshop space with care. Repair or replacement fees may apply for any damage incurred. KOBO is not liable for injuries resulting from improper use of tools contrary to provided instructions.
We are committed to fostering a positive and respectful environment. Participants are kindly requested to treat our staff and workspace with the same courtesy and consideration.
Booking Policies
We are excited to guide you through the process of booking your creative journey with us. Here’s everything you need to know about booking your class:
All bookings require a non-refundable deposit of $100 (standard workshops) or $350 (bridal workshops). We understand plans may change, and offer a one-time rescheduling option if notified at least 3 days in advance.
Our studio accommodates up to 6 participants. A $250 surcharge applies for a private session and group session with more than 4 pax. For groups of 3 or more attendees, please make 2 separate bookings.
The booking system displays an estimated amount that may not reflect the final price. The total payable amount will be confirmed during the workshop.
Jewellery Care & Warranty
All jewellery is engraved with the 工房 logo and material stamps (K18 or Pt950) to certify authenticity.
Engagement rings also include the carat size for gemstone authentication.
All KOBO jewellery includes a 1-year warranty from the date of collection, covering craftsmanship and material defects under proper usage. The warranty includes:
- 1 complimentary resizing (within ±2 size, subject to jewellery’s design)
- Complimentary polishing (recommended annually or every two years)
- Setting of loose gems, provided the original stones are returned
Please note, this warranty excludes normal wear and tear and is void in cases of loss, theft, improper use, negligence, or unauthorized repair attempts.
- Gold / Platinum: After the 1-year warranty period, resizing or adjustments may incur a fee of $100–200, especially if refinement by our Japan Atelier is needed.
- Silver: Resizing and adjustments for silver pieces may incur a fee of $30-50, assessed on a case-by-case basis depending on complexity.
- All gemstones presented or reserved are intended to be set into jewellery crafted by KOBO, and are available based on a first-come, first-served basis.
- Loose gemstones are not sold independently, and we do not work with third-party stones.
- We offer naturally sourced diamonds and gemstones. All diamonds come with CGL certification (Central Gem Laboratory, Japan) upon collection, including:
- Carat weight, Cut, Colour and Clarity (the 4Cs)
- Measurements and proportions
- Additional characteristics, such as fluorescence
Gemstones warranty: Applies to loose prongs or settings due to craftsmanship defects (not caused by external damage). Excludes loss or breakage resulting from impact or mishandling.
To maintain your jewellery, we recommend the following:
- Store separately in a clean, dry place to prevent scratches and tarnishing
- Avoid exposure to chemicals such as perfumes, lotions, cleaning agents, and chlorine
- Remove jewellery before swimming, or engaging in physical activit
- Clean gently with a soft polishing cloth, avoid abrasive materials and harsh cleaning solutions
Complimentary Bridal Viewing
Bridal viewing attendees will receive a complimentary secret stone, which is not redeemable for cash value.
This promotion is not valid in conjunction with any other ongoing promotions.
Service Agreements
KOBO Jewellery guarantees the authenticity of all products purchased and crafted with us.
We are not liable for any delay or failure of performance of our obligations under these Terms and Conditions arising from causes beyond our reasonable control.
Our failure to enforce immediate compliance with these terms or delay in taking steps against violations does not waive our right to enforce such provisions at a later time.
If any provision of these Terms and Conditions is found ton be invalid, the remaining provisions remain valid and enforceable.
We reserve the right to change these Terms and Conditions. Please review them before placing an order.
© 2021 HYNT Pte Ltd. All rights reserved. These Terms and Conditions are effective as of June 1, 2021.
Please feel free to contact us for other inquires.
Studio Matters
Kindly note that our studio operates exclusively on an appointment basis.
As our staff may occasionally be out running errands, we kindly ask that you always schedule a session with us to avoid any inconvenience or wasted trips.
Operating Hours
Our studio is open from Wednesday to Sunday (10am–1pm and 2pm–7pm). While we aim to respond to all enquiries promptly, please note that replies may take up to 3 working days, especially during ongoing workshops or outside operating hours.
Location
You can find us nestled in the heart of Chinatown at 277 New Bridge Road #03-01, Singapore 088751.
Conveniently located, we are just a quick 5-minute walk from Exit A at Chinatown Station or Exit 4 at Outram Park Station. If you are driving, the nearest carpark is by Keong Saik Road or Oriental Plaza.
Punctuality
A 15-mins grace period is provided. Arrivals later than 20-mins may result in the session being rescheduled, with the $100 deposit forfeited.
Duration
Silver workshops: Up to 2 hrs
Gold workshops: 2–3 hrs (depending on the item created)
Group sessions: 2.5–3 hrs (depending on the item created)
For group sessions, participants are encouraged to plan designs in advance. To ensure efficiency, groups are advised to create the same type of jewellery, as different pieces require distinct tools and techniques.
Tools & Safety
Participants are expected to handle tools and the workshop space with care. Repair or replacement fees may apply for any damage incurred. KOBO is not liable for injuries resulting from improper use of tools contrary to provided instructions.
Etiquette
We are committed to fostering a positive and respectful environment. Participants are kindly requested to treat our staff and workspace with the same courtesy and consideration.
Booking Policy
We are excited to guide you through the process of booking your creative journey with us. Here’s everything you need to know about booking your class:
Non-refundable Deposit / Rescheduling
All bookings require a non-refundable deposit of $100 (standard workshops) or $350 (bridal workshops). We understand plans may change, and offer a one-time rescheduling option if notified at least 3 days in advance.
Private / Group Booking
Our studio accommodates up to 6 participants. A $250 surcharge applies for a private session and group session with more than 4 pax. For groups of 3 or more attendees, please make 2 separate bookings.
Price Information
The booking system displays an estimated amount that may not reflect the final price. The total payable amount will be confirmed during the workshop.
Strict No Refund Policy
We do not accept refund requests for any products purchased at KOBO Jewellery. If you wish to return a product for any reason, please contact us via email. Our Customer Service will respond within 1-3 working days.
Jewellery Care & Warranty
Hallmarks (工房 Logo & Material stamps)
All jewellery is engraved with the 工房 logo and material stamps (K18 or Pt950) to certify authenticity. Engagement rings also include the carat size for gemstone authentication.
Warranty Coverage
All KOBO jewellery includes a 1-year warranty from the date of collection, covering craftsmanship and material defects under proper usage. The warranty includes:
- 1 complimentary resizing (within ±2 size, subject to jewellery’s design)
- Complimentary polishing (recommended annually or every two years)
- Setting of loose gems, provided the original stones are returned
Please note, this warranty excludes normal wear and tear and is void in cases of loss, theft, improper use, negligence, or unauthorized repair attempts.
Post-Warranty (beyond the 1-year warranty period)
Gold / Platinum — After the 1-year warranty period, resizing or adjustments may incur a fee of $100–200, especially if refinement by our Japan Atelier is needed.
Silver — Resizing and adjustments for silver pieces may incur a fee of $30-50, assessed on a case-by-case basis depending on complexity.
Gemstones (Loose & Melee stones)
All gemstones presented or reserved are intended to be set into jewellery crafted by KOBO, and are available based on a first-come, first-served basis.
Loose gemstones are not sold independently, and we do not work with third-party stones.
We offer naturally sourced diamonds and gemstones. All diamonds come with CGL certification (Central Gem Laboratory, Japan) upon collection, including:
- Carat weight, Cut, Colour and Clarity (the 4Cs)
- Measurements and proportions
- Additional characteristics, such as fluorescence
Gemstones warranty: Applies to loose prongs or settings due to craftsmanship defects (not caused by external damage). Excludes loss or breakage resulting from impact or mishandling.
Care Tips
To maintain your jewellery, we recommend the following:
- Store separately in a clean, dry place to prevent scratches and tarnishing
- Avoid exposure to chemicals such as perfumes, lotions, cleaning agents, and chlorine
- Remove jewellery before swimming, or engaging in physical activit
- Clean gently with a soft polishing cloth, avoid abrasive materials and harsh cleaning solutions
Complimentary Bridal Viewing
Bridal Viewing & Promotions
Bridal viewing attendees will receive a complimentary secret stone, which is not redeemable for cash value.
This promotion is not valid in conjunction with any other ongoing promotions.
Service Agreements
Authenticity Guarantee
KOBO Jewellery guarantees the authenticity of all products purchased and crafted with us.
Liability
We are not liable for any delay or failure of performance of our obligations under these Terms and Conditions arising from causes beyond our reasonable control.
Non-Waiver Provision
Our failure to enforce immediate compliance with these terms or delay in taking steps against violations does not waive our right to enforce such provisions at a later time.
Severance
If any provision of these Terms and Conditions is found ton be invalid, the remaining provisions remain valid and enforceable.
Changes to Terms & Conditions
We reserve the right to change these Terms and Conditions. Please review them before placing an order.
Copyright
© 2021 HYNT Pte Ltd. All rights reserved. These Terms and Conditions are effective as of June 1, 2021.
Please feel free to contact us for other inquires.
BOOKING
All orders are subject to written acceptance by KOBO Jewellery. It is your responsibility to ensure that the information displayed in your checkout list accurately reflects your selection before confirming your order. Upon confirmation, the booking will be sent to KOBO Jewellery for processing, and you will receive a confirmation email. In cases where email confirmation is deemed insufficient, KOBO Jewellery reserves the right to request verbal confirmation of orders.
CONFIRMATION OF BOOKINGS
To complete your booking, select your desired time slot and click the “checkout” button. Before proceeding, please ensure all provided information is accurate and make any necessary corrections. A non-refundable deposit of $100 is required at the time of booking.
Please note that failure to attend a class may result in the forfeiture of future booking privileges and the deposit will not be refunded. After placing your order, you will receive an auto-generated confirmation email acknowledging your appointment. Rescheduling must be done at least 7 days prior to the class. Repeated cancellations may affect your ability to book future classes.
KOBO Jewellery is not liable for missed classes due to negligence. All bookings are subject to our acceptance.
RESCHEDULING
In the event of a need to postpone your class, the rescheduled class should be completed within 7 days. Kindly note that deposits are non refundable.
BRAND LOGO IMPRINT
Our logo, “工房,” will be imprinted on our products for warranty purposes, and its removal is not permitted.
Please note that images of our products on the website are for illustrative purposes only. While we strive to display colors accurately, we cannot guarantee that your device’s display will reflect the product’s true colors. For any product-related inquiries, please contact us via email.
As our main atelier is based in Japan, your jewellery may need to be sent back for advanced polishing or repairs. You can fill out the item inquiry form available on the website’s booking page. Please note that orders are intended for personal use only; commercial use is excluded. KOBO Jewellery reserves the right to cancel any order if you have been involved in a dispute concerning a prior order or if there are reasonable grounds to suspect a violation of these Terms and Conditions, fraudulent activities, or unauthorized commercial use of purchased products.
PRICE & PAYMENT
KOBO Jewellery product prices are indicated in local currency (SGD) inclusive of local tax (GST) based on regulations. Prices exclude shipping costs, if any. KOBO Jewellery reserves the right to modify product prices on the Website at any time without prior notice. You will be charged the prices displayed on the Website upon attending the class. You are responsible for the costs incurred when using distance communication means to place an order with us. KOBO Jewellery reserves the right to correct errors or inaccuracies on the Website or cancel orders if any such information is inaccurate.
We accept payment via Visa, MasterCard, and American Express credit and debit cards, payable in local currency (SGD) inclusive of respective local tax (GST) based on regulations.
WARRANTY
All our jewellery made are covered by the warranty provided by KOBO Jewellery. This warranty is valid for one year from the date of purchase.
This warranty covers workmanship faults, and material faults under responsible use. It entitles you to:
Re-sizing of your rings (limited to one size up or down) for no charge for the first time
Setting of loose gems provided that the original stones are returned together.
This warranty however, does not cover normal wear and tear. It is not valid in case of loss, theft, improper use, negligence or attempts to repair it by unauthorized persons.
After the 1 year period, a resizing fee will be charged on a case by case basis. Additionally, we offer free polishing services for all products purchased and made at our studio.
REPAIR
For repair inquiries, please contact us via +65 88908552 or email to hello@kobojewellery.com
STRICT NO RETURN POLICY
We do not accept refund requests for any products purchased at KOBO Jewellery. If you wish to return a product for any reason, please contact us via email. Our Customer Service will respond within 1-3 working days.
AUTHENTICITY GUARANTEE
KOBO Jewellery guarantees the authenticity of all products purchased and crafted with us.
SAFETY & WORKSHOP CARE
Customers are responsible for their safety during workshops. Misuse of tools is prohibited. Instructors are professionally trained and will conduct classes with safety precaution.
Please only use tools on the provided materials. Vandalism will not be tolerated and may result in fines.
LIABILITY
Customers are responsible for their safety during workshops. Misuse of tools is prohibited. Instructors are professionally trained and will conduct classes with safety precaution.
Please only use tools on the provided materials. Vandalism will not be tolerated and may result in fines.
WAIVER
Our failure to enforce immediate compliance with these terms or delay in taking steps against violations does not waive our right to enforce such provisions at a later time.
SERVERANCE
If any provision of these Terms and Conditions is found ton be invalid, the remaining provisions remain valid and enforceable.
CHANGES TO TERMS & CONDITIONS
If any provision of these Terms and Conditions is found ton be invalid, the remaining provisions remain valid and enforceable.
COPYRIGHT - VALIDITY
(c) 2021 HYNT Pte Ltd. All rights reserved. These Terms and Conditions are effective as of June 1, 2021.
BOOKINGS
All orders are subject to written acceptance by KOBO Jewellery. It is your responsibility to ensure that the information displayed in your checkout list accurately reflects your selection before confirming your order. Upon confirmation, the booking will be sent to KOBO Jewellery for processing, and you will receive a confirmation email. In cases where email confirmation is deemed insufficient, KOBO Jewellery reserves the right to request verbal confirmation of orders.
CONFIRMATION OF BOOKINGS
To complete your booking, select your desired time slot and click the “checkout” button. Before proceeding, please ensure all provided information is accurate and make any necessary corrections. A non-refundable deposit of $100 is required at the time of booking.
Please note that failure to attend a class may result in the forfeiture of future booking privileges and the deposit will not be refunded. After placing your order, you will receive an auto-generated confirmation email acknowledging your appointment. Rescheduling must be done at least 7 days prior to the class. Repeated cancellations may affect your ability to book future classes.
KOBO Jewellery is not liable for missed classes due to negligence. All bookings are subject to our acceptance.
RESCHEDULING
In the event of a need to postpone your class, the rescheduled class should be completed within 7 days. Kindly note that deposits are non refundable.
BRAND LOGO IMPRINT
Our logo, “工房,” will be imprinted on our products for warranty purposes, and its removal is not permitted.
Please note that images of our products on the website are for illustrative purposes only. While we strive to display colors accurately, we cannot guarantee that your device’s display will reflect the product’s true colors. For any product-related inquiries, please contact us via email.
As our main atelier is based in Japan, your jewellery may need to be sent back for advanced polishing or repairs. You can fill out the item inquiry form available on the website’s booking page. Please note that orders are intended for personal use only; commercial use is excluded. KOBO Jewellery reserves the right to cancel any order if you have been involved in a dispute concerning a prior order or if there are reasonable grounds to suspect a violation of these Terms and Conditions, fraudulent activities, or unauthorized commercial use of purchased products.
PRICES and PAYMENTS
KOBO Jewellery product prices are indicated in local currency (SGD) inclusive of local tax (GST) based on regulations. Prices exclude shipping costs, if any. KOBO Jewellery reserves the right to modify product prices on the Website at any time without prior notice. You will be charged the prices displayed on the Website upon attending the class. You are responsible for the costs incurred when using distance communication means to place an order with us. KOBO Jewellery reserves the right to correct errors or inaccuracies on the Website or cancel orders if any such information is inaccurate.
We accept payment via Visa, MasterCard, and American Express credit and debit cards, payable in local currency (SGD) inclusive of respective local tax (GST) based on regulations.
WARRANTY
All our jewellery made are covered by the warranty provided by KOBO Jewellery. This warranty is valid for one year from the date of purchase.
This warranty covers workmanship faults, and material faults under responsible use. It entitles you to:
Re-sizing of your rings (limited to one size up or down) for no charge for the first time
Setting of loose gems provided that the original stones are returned together.
This warranty however, does not cover normal wear and tear. It is not valid in case of loss, theft, improper use, negligence or attempts to repair it by unauthorized persons.
After the 1 year period, a resizing fee will be charged on a case by case basis. Additionally, we offer free polishing services for all products purchased and made at our studio.
REPAIRS
For repair inquiries, please contact us via +65 88908552 or email to hello@kobojewellery.com
STRICT NO RETURN POLICY
We do not accept refund requests for any products purchased at KOBO Jewellery. If you wish to return a product for any reason, please contact us via email. Our Customer Service will respond within 1-3 working days.
AUTHENTICITY GUARANTEE
KOBO Jewellery guarantees the authenticity of all products purchased and crafted with us.
SAFETY AND WORKSHOP CARE
Customers are responsible for their safety during workshops. Misuse of tools is prohibited. Instructors are professionally trained and will conduct classes with safety precaution.
Please only use tools on the provided materials. Vandalism will not be tolerated and may result in fines.
LIABILITY
We are not liable for any delay or failure of performance of our obligations under these Terms and Conditions arising from causes beyond our reasonable control.
WAIVER
Our failure to enforce immediate compliance with these terms or delay in taking steps against violations does not waive our right to enforce such provisions at a later time.
SERVERANCE
If any provision of these Terms and Conditions is found ton be invalid, the remaining provisions remain valid and enforceable.
CHANGES TO TERMS & CONDITIONS
We reserve the right to change these Terms and Conditions. Please review them before placing an order.
COPYRIGHT - VALIDITY
(c) 2021 HYNT Pte Ltd. All rights reserved. These Terms and Conditions are effective as of June 1, 2021.